The London Ambulance Service has been recognised as the most improved NHS Trust in England for their speaking up culture in the Freedom to Speak Up (FTSU) Index 2019 awards.
Thanks to the work by members of the service, their FTSU culture had improved by an impressive 18%, the highest of any NHS Trust in the country.
One of the team, Katy said: “I’m really proud we have been presented this award. It’s not just a measure of FTSU, but reflects all the changes we’ve made to improve our response to concerns raised by our staff, managers, unions and previous guardians.”
The FTSU Index, aims to help trusts understand how staff perceive the FTSU culture of where they work.
Simon Stevens, NHS Chief Executive, said: “Evidence consistently shows that a positive speaking up culture leads to better CQC ratings, and ultimately better care for our patients. And this is what drives over a million people to go to work for the NHS every day. It is everyone’s responsibility to speak up when they see something that doesn’t look right – and now more than ever, staff are doing exactly that.
