Step-free access comes to Hayes & Harlington station

Hayes and Harlington Station | Hillingdon Today
The newly upgraded Hayes & Harlington Station / Crossrail Project

Network Rail completed upgrades at Hayes & Harlington station yesterday (14 September) ahead of the Elizabeth line opening in the first half of 2022. It is the sixth TfL Rail station to be upgraded to provide step-free access in the past seven months as part of the Crossrail project. New lifts, ticket machines and other station improvements including clearer customer information for planning onward journeys have been provided along the TfL Rail western route at Acton Main Line, West Ealing, Ealing Broadway, West Drayton and Southall since March this year.

Hayes & Harlington station is served by TfL Rail services out of Paddington and also acts as an interchange station for those travelling to and from Heathrow Airport. It now benefits from major improvements including a redeveloped station entrance made from glass and steel. Inside is a new, bright, spacious ticket hall that provides a more welcoming environment for passengers with a wide gateline for tickets and contactless payments, new ticket machines and customer information screens.

A new footbridge leads from the ticket hall to platforms with three new lifts that provide step-free access to all five platforms at the station. The station is staffed at all times while trains are running with ramps available for those that need them to board trains. All TfL Rail stations operate a turn-up-and-go service for customers needing assistance.

A new waiting room and toilets have been completed, and new canopies will provide additional shelter for those waiting to board trains. The station originally opened in the 1800s and Network Rail has extended all the platforms to accommodate the Elizabeth line trains, which are more than 200 metres long.

Rail Minister Chris Heaton-Harris, said: “Completing the transformation of the sixth and final station on the Elizabeth line’s Western route brings these Victorian stations into the 21st century and improves services for passengers.

“Hayes & Harlington is the latest station to have step-free access, but every station on the line will have this in place when the Elizabeth line opens next year – a crucial step forward for accessibility in the capital.”